Refund policy

Refund policy

Last updated: October 5, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it, in its original packaging. You will also need your order number or proof of purchase.

To start a return, contact us at support@fuzziva.com. Please do not send anything back before we reply. If your return is accepted, we will send you the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The customer pays the cost of shipping the item back to us. Original shipping costs are not refundable.

You can always contact us for any return question at support@fuzziva.com.

Damages and issues

Please inspect your order upon reception and contact us within 14 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Include your order number and clear photos of the item and the packaging. We will send a replacement or issue a refund, and we will cover the return shipping if a return is needed.

Exceptions / non-returnable items

We cannot accept returns of items that show signs of use, washing or damage caused by misuse, or of gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want, for example a different size, is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Cancellations

To cancel or change an order, email us as soon as possible. Orders can only be cancelled before they are sent to our fulfillment partner. Once an order has shipped, the return policy above applies.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@fuzziva.com.